Refund Policy

Effective date: 9 May 2026 Business: Veeran Kasvi Oy (Nordic Plant Diary) Business ID (Y-tunnus): 3474112-2 Address: Koskelantie 5, 00610 Helsinki, Finland Contact: veera@nordicplantdiary.com

My goal is to be fair, transparent, and easy to deal with if something goes wrong. Making customers happy is the priority, so please don't hesitate to reach out. This policy explains cancellations, returns, and how I handle damaged or non-conforming orders.

Nothing here limits your rights under applicable consumer law.

1. Scope

This policy applies to consumer purchases from Nordic Plant Diary in the EU.

2. Cancelling before packing starts

You can cancel your order before packing starts. Email veera@nordicplantdiary.com with your order number.

For weekly shipments, cancellations need to reach me by Sunday at 12:00 (Europe/Helsinki time). After that, packing has started and cancellation is no longer possible.

If your cancellation is accepted in time, you get a full refund to your original payment method.

3. Withdrawal right (distance sales)

3.1 Non-plant items

For eligible non-plant items, you have 14 days from delivery to withdraw. Conditions:

• The item is unused and in original condition.
• Return shipping is paid by you unless the law requires otherwise.
• The return is sent with tracking.
• Original outbound shipping is non-refundable unless the law requires otherwise.

3.2 Live plants, seedlings, and cuttings

Live plants, seedlings, and cuttings are perishable goods and are excluded from the standard 14-day withdrawal right under EU consumer law.

This does not affect your rights if a plant is non-conforming at delivery, which is covered in the next section.

4. Live arrival guarantee

Every plant is guaranteed to arrive alive and healthy. The specimen pictured is the exact plant you'll receive, except when the variant is listed as Grower's Choice for small seedlings, in which case I pick the healthiest plant to ship.

When your plant arrives

Please pick up and open the package as soon as it arrives. Take a moment to check the plant over, and feel free to gently inspect the roots to confirm they're healthy.

If something's wrong

Contact me within 24 hours of delivery at veera@nordicplantdiary.com with:

• Your order number
• Photos of the packaging and the plant
• A short description of the issue

I'll work with you to find the right resolution. Depending on the situation, that might be a replacement, a partial or full refund, a price reduction, or another compensation we agree on. Once you accept a remedy for a particular issue, that resolution is final for that issue and no further claims, refunds, or replacements will be made for the same matter. This doesn't limit any mandatory rights that cannot legally be waived.

What counts as damage

Anything significant enough to slow the plant's growth or acclimation, such as widespread leaf damage or root issues.

Minor shipping effects

Plants are living things, and Anthurium leaves, especially emergent ones, are delicate. Surface scratches, slight yellowing, small tears, or a damaged emergent leaf are common after transit and are not signs of an unhealthy plant. The plant itself is unaffected and will keep growing normally with proper care, with new leaves replacing any cosmetic damage over time.

5. Incorrect address, refusal, or non-collection

You are responsible for:

• Correct shipping details
• Following tracking updates
• Collecting parcels on time

If a parcel is returned to me because of incorrect address details, refusal, missed delivery, or failure to collect on time, I can't take responsibility for any damage or loss to the plant during the return transit or while it's awaiting return. In those cases, the plant is not covered by the live arrival guarantee, and refunds or replacements for the plant itself are not provided. If you'd like the order re-shipped, that's possible at your cost, provided the plant is still in shippable condition.

6. After-delivery care

Some acclimatization stress after delivery is normal for live plants. I'm happy to answer any questions and help with care, so please reach out if anything comes up.

To give your plant the best start, I'd suggest holding off on repotting while it settles in. I use a very fast-drying soil mix, so I recommend monitoring it for drying out, especially if you grow in ambient conditions. The live arrival guarantee doesn't cover root damage after the plant has been repotted.

7. Refund method and timing

Approved refunds are sent to the original payment method.

• Pre-packing cancellations: after confirmation
• Non-plant returns: after return receipt and inspection
• Damage or non-conformity claims: after claim review

Final timing depends on your payment provider.

8. Contact

For cancellations, returns, and claims: veera@nordicplantdiary.com

For care questions or arrival questions, you can also reach me on Instagram @nordicplantdiary.